KrooztvHD Custom Header
KrooztvHD Logo

Privacy Policy and Terms of Service

Effective Date: November 10, 2024

This Privacy Policy describes how Krooz TV HD we collect, uses, protects, and discloses your personal information when you subscribe to and use our Internet Protocol Television (IPTV) services, website, and related applications.

We are committed to protecting your privacy and handling your data in an open and transparent manner.

1. Information We Collect

 

We collect personal data to provide and improve our services to you. The types of information we collect fall into the following categories:

Category Type of Data Collected Purpose of Collection
A. Identification Data Name, email address, physical address, phone number. Account creation, identity verification, communication, and customer support.
B. Financial Data Billing address, payment method details (e.g., last four digits of card, expiration date). Processing subscription payments and preventing fraudulent transactions. Note: We do not store full credit card numbers.
C. Usage & Technical Data IP address, device type (e.g., Android box, Smart TV, phone), operating system, browser type, device identifiers, and connection quality data. Monitoring service access, technical troubleshooting, quality assurance, and preventing unauthorized multi-user access (piracy control).
D. Activity Data Viewing history (channels watched, duration), interaction with our interface, and search queries within the service. Improving content recommendations, optimizing the service, and analyzing user behavior.

2. How We Use Your Information

 

We use the information we collect for the following key purposes:

  • To Provide the Service: To establish, maintain, and manage your subscription and deliver the IPTV service to your devices.

  • Customer Support: To respond to your inquiries, diagnose service problems, and resolve technical issues.

  • Billing and Finance: To process your subscription payments and fulfill any refund requests in accordance with our Terms of Service.

  • Security and Fraud Prevention: To monitor accounts for unauthorized streaming, credential sharing, and other prohibited activities to protect our content rights and service integrity.

  • Service Improvement: To analyze viewing patterns and technical data to enhance the performance, reliability, and content offerings of Krooz TV HD.

  • Communication: To send you service-related announcements, billing reminders, policy updates, and optional marketing materials (which you can opt-out of).

3. How We Share Your Information

 

We do not sell your Personal Identification Information to third parties. We only share your information as necessary to run our business or as required by law:

  • Payment Processors: We share necessary billing information with secure, PCI-compliant third-party payment gateways to process your transactions.

  • Technical Service Providers: We may use third-party tools for data hosting, security, and analytics. These providers are required to protect your data in accordance with this policy.

  • Legal Compliance: We will disclose your information where required to do so by law or subpoena, or if we reasonably believe that such action is necessary to comply with the law, protect our rights, or ensure the safety of our users.

4. Data Security and Retention

 

  • Security Measures: We implement reasonable physical, electronic, and managerial security procedures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using Secure Socket Layer (SSL) encryption for data transmission and storing customer data on secure servers.

  • Retention: We retain your personal data for as long as your account is active and for a reasonable period thereafter to address any legal obligations, regulatory requirements, tax, and accounting purposes. Usage data is typically aggregated or anonymized after a short period.

5. Your Data Rights

 

Depending on your location and applicable laws (such as GDPR or CCPA), you may have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct any information you believe is inaccurate or incomplete.

  • Erasure (Right to be Forgotten): Request that we delete your personal data under certain conditions.

  • Opt-Out: Opt-out of receiving marketing communications from us at any time by using the “unsubscribe” link in our emails.

To exercise any of these rights, please contact us using the information provided in Section 7.

6. Cookies and Tracking Technologies

 

  • What are Cookies? Cookies are small files stored on your device that help us improve your experience.

  • Our Use of Cookies: We use essential cookies to maintain your login session and preferences. We use analytical cookies (e.g., Google Analytics) to understand how our website is used and to measure its effectiveness.

  • Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically for any changes.

8. Contact Information

 

If you have any questions or concerns about this Privacy Policy, our data practices, or to exercise your data rights, please contact us at:

Krooz TV HD

Scroll to Top